cv990 Privacy Policy
Your personal information is completely protected at cv990. This policy transparently sets out what data we collect, how we use it, and what your rights are.
Introduction and Scope
cv990 is an online entertainment and betting platform operated for users in Bangladesh. We place the highest importance on your privacy. This privacy policy describes how cv990 collects, stores, uses, discloses, and protects your personal information.
By using cv990's website, mobile platform, and all related services, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us for assistance.
This policy applies only to cv990's own platform. Third-party links or payment processors have their own privacy policies available on their respective websites, for which cv990 is not responsible.
What Information We Collect
cv990 collects your information from various sources. The categories of information collected are described in detail below.
Personal Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Residential address
- National ID card or passport number (where applicable)
Financial and Payment Information
Information required for transactions:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Transaction amounts and dates
- Balance and bonus information
Usage and Gaming Information
Information collected automatically while using the platform:
- Gaming history and statistics
- Login times and session duration
- Preferred games and betting types
- Promotional offer usage information
Technical Information
Information relating to your device and connection:
- IP address
- Browser and operating system type
- Device identification number
- Cookie and session data
- Referral source and page visit history
Purpose of Information Use
cv990 uses the information collected for the purposes listed below. We never use your information beyond the approved purposes.
Account Management and Verification
Information is used to register your account, verify your identity, confirm your age, and maintain account security. It is cv990's responsibility to ensure every user is over 21 years of age.
Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to provide bonuses and promotional offers, and to maintain transaction records.
Customer Service and Support
Our 24/7 live chat support team uses your information to resolve issues. Information is also used as relevant for email communication and complaint resolution.
Service Improvement and Personalization
Information is used to analyze user behavior to improve the platform experience, provide game recommendations, and manage relevant promotional offers.
Fraud Prevention and Security
Information is monitored to detect suspicious activity, prevent unauthorized access to accounts, and ensure responsible gaming.
Data Storage and Security
cv990 uses industry-standard security measures to protect your information. Our servers are secured with SSL (Secure Socket Layer) encryption, which keeps all data transfers between you and our servers safe.
Your payment information is never stored directly on cv990's servers — all transactions are processed through the secure payment gateways of bKash, Nagad, Rocket, and Upay.
We conduct regular security audits and keep firewall and anti-malware systems active to prevent unauthorized access.
Security Measures
- SSL/TLS encryption — on all data transfers
- AES-256 encryption — on stored sensitive information
- Two-factor authentication (2FA) support
- Automatic session timeout
- Unusual login detection system
- Regular penetration testing
Data Retention Period
cv990 retains your information for as long as necessary. Even after account closure, certain information may be retained for a limited period to meet legal obligations, resolve disputes, and enforce our terms of service. Unnecessary information is deleted securely.
Cookie Policy
cv990 uses cookies and similar technologies on its website to improve your browsing experience and ensure the functionality of its services.
Essential Cookies
Essential for login sessions, security, and the core functionality of the platform.
Analytics Cookies
Used to analyze page visits, user behavior, and traffic sources.
Preference Cookies
Help remember your language, theme, and game preferences.
Marketing Cookies
Used for displaying relevant promotional offers and affiliate tracking.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit some platform functionality.
Disclosing Information to Third Parties
cv990 does not sell, rent, or transfer your information to third parties for commercial purposes. However, information may be disclosed in the limited cases described below.
Payment Processors
The minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay. These payment providers are governed by their own privacy policies.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt may receive technical information to run their games. Personally identifiable information is not shared with them.
Legal Obligations
cv990 may be required to provide information to authorities to comply with court orders, lawful requests from investigating agencies, or applicable legal requirements.
Fraud and Security Threat Prevention
In cases of serious fraud, money laundering, or security threats to the platform, limited information may be shared with relevant third parties or authorities.
Your Rights
As a cv990 user, you have the following rights regarding your own information. Contact our support team to exercise these rights.
Right to Access Information
You have the right to know what information cv990 holds about you and to receive a copy of it.
Right to Correct Information
If your profile contains incorrect or incomplete information, you can request that it be corrected.
Right to Delete Information
In certain circumstances, you can request that your personal information be deleted.
Right to Restrict Processing
In certain cases, you can request that the processing of your information be restricted.
Data Portability
You can request to receive your information in a structured and commonly usable format.
Right to Object
You can object to your information being used for marketing or profiling purposes.
Protection of Minors
cv990 is a platform operated exclusively for individuals aged 21 and over. We do not knowingly collect personal information from any minor (under 21 years of age).
Age verification is mandatory during the registration process. If we learn that a person under 21 has created an account, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using cv990, please notify our support team immediately.
Notice of Policy Changes
cv990 may update this privacy policy from time to time. Registered users will be notified in advance of any significant changes at their registered email address.
If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. You are therefore encouraged to review this page regularly.
To view previous versions of the policy, please contact our support team.
Contact and Complaints
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us through the following.
Live Chat Support
Our support team is available 24 hours a day, 7 days a week to assist you in Bengali via live chat.
Available 24/7 (BST)
Email Contact
Write to us by email for privacy-related requests and complaints. We aim to respond within business days.