cv990's commitment to responsible gaming
cv990 believes that gaming should be a source of enjoyment, not stress. We provide various tools and support to ensure the safety of every player.
What is responsible gaming and why does it matter?
Online betting and casino gaming is an entertainment activity — but it stays enjoyable only when you play consciously and in a controlled way. Responsible gaming on the cv990 platform means setting your own budget, sticking to time limits, and knowing that both winning and losing are part of the game.
We want you to stay in control at all times. That is why cv990 has developed several practical tools to help you maintain healthy gaming habits. Our support team is with you 24 hours a day, 7 days a week via live chat.
Remember: the most fundamental condition of responsible gaming is age. To play at cv990, you must be 21 years of age or older. Only bet money that you can afford to lose without it affecting your daily life.
Warning: Gambling can be addictive. If you feel that gaming is having a negative impact on your life, contact our support team immediately or activate self-exclusion.
Our protection tools
cv990 provides the following tools to give you full control over your gaming. They are completely free and can be activated at any time.
Deposit Limit
You can set a maximum deposit limit on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately and cannot be increased before the specified period ends.
Time-Out Break
If you need a short break, set a temporary time-out from 24 hours up to 30 days. During this period your account will be locked and you will not be able to place any bets.
Self-Exclusion
If you feel gaming is getting out of control, activate self-exclusion. This is a long-term account suspension — from a minimum of 6 months up to permanent.
Loss Limit
Set a limit on the maximum amount you can lose within a given period. When you reach the limit, you will be notified automatically and further betting will be temporarily stopped.
Session Time Limit
Set a limit in advance on how long you will play in one session. When the set time is up, the system will automatically log you out and remind you to take a rest.
24/7 Support
Our support team is always ready to help in any concern or difficulty. Contact us via live chat or email — your identity will be kept completely confidential.
Signs of problem gambling
An important part of responsible gaming is observing your own behaviour. If the signs below appear in you or someone close to you, you should seek help.
- Feeling the urge to bet more in order to recover money you have lost.
- Repeatedly trying to stop gambling but failing each time.
- Withdrawing attention from family, friends or work in order to gamble.
- Spending money meant for food, rent or other essential expenses on betting.
- Lying to family or friends about how much you gamble.
- Turning to gambling to relieve stress or anxiety.
- Feeling restless or irritable when you are unable to gamble.
- Taking on debt or selling assets to fund gambling.
Check yourself
Do you feel that gambling is getting out of your control? Ask yourself the following questions:
- In the past 30 days, have you spent money beyond your budget?
- Have you felt regret or shame after gambling?
- Is gambling interfering with your sleep or daily routine?
- Has a family member expressed concern about your gambling?
If the answer to even one of the above is "yes", please talk to our support team. We will help without judgement and in complete confidence.
8 tips for healthy gaming
Following these simple habits will keep gaming enjoyable at all times and reduce the risk of financial or emotional harm.
Set a budget before you play and never go beyond it.
Think of gaming as entertainment, not as a way to earn money.
Take regular breaks — avoid playing for long periods without stopping.
Avoid gambling when you are stressed, sad or angry.
Never place bets while under the influence of alcohol or medication.
Resist the temptation to bet more in order to recover money you have lost.
Spend time with family and friends and continue your other hobbies.
Do not hesitate to ask for help directly via cv990 live chat whenever you need it.
How to use the tools
From account settings
After logging in to cv990, you will find the "Responsible Gaming" option in your profile section. From there you can set deposit limits, loss limits, session time and time-out. All changes take effect immediately.
Reducing a protective limit takes effect immediately, but a request to increase a limit is subject to a 24-hour cooling-off period — this protects you from making hasty decisions.
Through the support team
If you have difficulty activating the tools yourself or need assistance with self-exclusion, our support team is available 24 hours a day via live chat to help.
A self-exclusion request can also be made by email: [email protected] — write "Self-Exclusion Request" in the subject line. Your request will be processed within 2 hours.
Protection of Minors
cv990 strictly does not allow anyone under the age of 21 to use the platform. We verify age at registration and may request additional identity verification documents if needed.
If there are underage members in your household, make sure they cannot access your device or account. Keep parental controls active on your device and keep your login details private.
If you find out that an underage person is using a cv990 account, notify us immediately at [email protected]. We will take prompt action.
Under 21 not permitted
To play at cv990, you must be 21 years of age or older. Age verification is mandatory when opening an account.
Responsible Gaming questions and answers
Contact us for support
Chat with us directly via live chat in English or Bengali, 24 hours a day, 7 days a week. Log in to cv990 and click the chat icon.
For any responsible gaming request:
[email protected]
Write "Responsible Gaming" in the subject line.
Live chat responses are immediate. Email requests are processed within a maximum of 2 hours (BST).
Play safely, enjoy the experience
Enjoy our full game collection at cv990 — slots, cricket betting, fishing games and live casino. Check the FAQ for any questions or speak with us directly.