cv990 Terms and Conditions

1. General Introduction and Applicability

These terms and conditions ("Terms") form a legally binding agreement between cv990 ("Platform", "we", "us") and any person who uses cv990's website, mobile version or any related services ("you", "user").

By registering on the cv990 platform, creating an account or using any service, you are considered to have fully read, understood and accepted these Terms. If you do not agree with any part of these Terms, please do not use this platform.

1.1 Changes to Terms

cv990 reserves the right to change, amend or update these Terms at any time. For significant changes, we will post a notice on the platform or inform you via your registered email. Continued use of the platform after any changes will be considered acceptance of the new Terms.

1.2 Privacy Policy

Our Privacy Policy is an inseparable part of these Terms. Please read the Privacy Policy for details on how your personal information is collected, used and kept secure.

2. Eligibility and Account Registration

To create an account on the cv990 platform and use its services, the following eligibility requirements must be met:

2.1 Age Requirement

• You must be at least 21 years old. This platform is only for those who are 21 years of age or older.
• cv990 may request an identity document or other proof at any time for age verification purposes.
• If a minor is found to have created an account and this is proven, that account will be immediately closed and all funds will be forfeited.

2.2 One Account Policy

• Each individual may create only one account.
• Creating more than one account under the same person's name is strictly prohibited.
• If multiple accounts are detected, all accounts will be suspended or closed and any bonuses or winnings may be forfeited.

2.3 Registration Information

You must provide accurate, complete and truthful information at the time of registration. cv990 reserves the right to close the account if any false or incorrect information is provided for name, email, phone number or payment details.

3. Deposit, Withdrawal and Payment Policy

The following rules apply to depositing and withdrawing funds on cv990:

3.1 Deposit Rules

• The payment account used for deposits must be registered in your own name.
• Making deposits using a third party's payment account is strictly prohibited.
• If a suspicious transaction is identified, cv990 may request additional information for verification.

3.2 Withdrawal Rules

• Withdrawals can only be made to the same payment account from which the deposit was made.
• The applicable wagering requirement must be met before withdrawing bonus funds.
• The withdrawal process may be delayed until verification is complete.
• cv990 reserves the right to place a hold on any withdrawal if fraud is suspected.

4. Bonus and Promotion Policy

cv990 offers various bonuses and promotional offers from time to time. All such offers are governed by the following general terms and conditions:

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. To withdraw this bonus, the total bonus amount must be wagered 25 times.

• The welcome bonus can only be received once.
• The wagering requirement must be completed within a specified time period to receive the bonus.
• Not all games may contribute equally to bonus wagering — see the promotions page for details.
• The maximum bet amount may be restricted while a bonus is active.

4.2 VIP Program and Cashback

cv990's VIP program has four tiers, with weekly cashback benefits provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.8% weekly cashback
• Platinum — up to 1.0% weekly cashback

By playing regularly, you can advance to higher VIP tiers and enjoy greater benefits.

4.3 Bonus Abuse Prohibited

Abuse of bonus benefits — such as collecting bonuses using multiple accounts, placing opposing bets to hedge financial risk, or any other fraudulent method — is strictly prohibited. If such activity is detected, all bonuses will be cancelled and the account may be permanently closed.

5. Gaming Rules and Fair Play Policy

All games on the cv990 platform are conducted in a completely fair and transparent manner. We are committed to ensuring fair play.

5.1 Game Providers and Software

cv990 offers games from multiple internationally recognised game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft and JILI. All games are operated in accordance with their own rules and conditions.

5.2 Technical Errors

• If a game result is affected due to a technical error, cv990 reserves the right to void that round.
• cv990 is not responsible for losses caused by server outages or disconnections.
• Winnings that are incorrectly displayed due to an error cannot be claimed.

5.3 Sports Betting Rules

• All bets are final once confirmed and cannot be changed or cancelled.
• If a match is abandoned or postponed, bets will be settled in accordance with cv990 policy.
• If unusual or suspicious betting patterns are detected, winnings may be withheld until an investigation is complete.
• Special conditions for betting on BPL, IPL, T20 or ICC tournaments will be stated on the relevant event page.

6. Prohibited Activities

The following activities are completely prohibited on the cv990 platform and may result in immediate account closure and forfeiture of all funds:

• Attempting fraud, hacking or any form of technical manipulation
• Using automated software, bots or scripts to play games
• Using the platform for money laundering or the purpose of processing illegal funds
• Attempting to gain unauthorised access to another user's account
• Obtaining bonus benefits through fraudulent means
• Operating multiple accounts
• Threatening or intimidating cv990 staff
• Colluding with other users to gain an unfair advantage

7. Account Suspension and Closure Policy

7.1 Closure at User Request

You can close your account at any time by contacting the cv990 support team. All active bets and transactions must be completed before the account closure request is processed. Any remaining valid balance will be returned, subject to verification conditions.

7.2 Closure at cv990's Initiative

cv990 may suspend or permanently close any account for the following reasons:

• Violation of these Terms
• Provision of false information
• Detection of fraudulent or deceptive activity
• Proof that the user is a minor
• Request for self-exclusion under the responsible gaming policy

7.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account will be marked as inactive. In this case, cv990 may deduct an account maintenance fee subject to prior notice. Contact support to learn more.

8. Responsible Gaming

cv990 places the highest priority on responsible gaming. We want all our players to enjoy entertainment in a safe and enjoyable way.

8.1 Setting Limits

Users can set deposit limits, bet limits or loss limits on their own accounts. Visit our Responsible Gaming page for more details about this feature.

8.2 Self-Exclusion

If you feel that gambling is having a negative impact on your life, you can contact the support team to request self-exclusion for a set period or permanently. Attempting to create a new account after self-exclusion takes effect will be considered a violation of cv990's Terms.

9. Privacy and Data Security

cv990 places the utmost importance on protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

9.1 Data Collection and Use

• Your personal information is collected solely for the purpose of providing services.
• Personal information will not be shared with third parties without your consent.
• Information may be provided to authorities as required by legal obligations.

9.2 Cookie Policy

The cv990 website uses cookies to improve your experience. By continuing to use the website, you agree to the use of cookies. Read our Privacy Policy for more details.

9.3 KYC Verification

cv990 may complete Know Your Customer (KYC) verification before processing a withdrawal. This may require a copy of your identity document, proof of address or payment account details. Withdrawals will remain on hold until verification is complete.

10. Limitation of Liability and Dispute Resolution

10.1 Limitation of Liability

cv990 accepts no liability in the following cases:

• Loss or missed opportunities caused by internet connection disruptions
• Issues caused by faults in third-party software or platforms
• Account security being compromised due to the user's own negligence
• Service interruptions caused by force majeure or unavoidable circumstances

10.2 Dispute Resolution

If you have any dispute or complaint, please contact our support team first. The support team generally reviews any complaint within 72 hours and works to provide a resolution. Our goal is to resolve all disputes amicably.

10.3 Applicable Law

These terms and conditions are governed by applicable law. If any part of these terms and conditions is found to be unenforceable, the remaining terms and conditions will remain fully in effect.

11. Miscellaneous Terms

11.1 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between cv990 and the user. Any prior oral or written understandings are replaced by these terms and conditions.

11.2 Transfer of Rights

You may not transfer any of your rights or obligations under this agreement to a third party without the prior written consent of cv990. cv990 may transfer its rights and obligations to another entity at any time.

11.3 Contact

If you have any questions or comments about these terms and conditions, please contact our support team: